Customer Service Rep (01054) 10531 Highland Rd

Domino's Franchise•White Lake charter Township, MI

About The Position

The Customer Service Rep provides friendly, positive customer service while helping customers place orders and addressing concerns. The role includes preparing high-quality pizzas and other products, handling cash, upselling, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning. Team members receive in-store training and support from a Domino’s manager or teammate. The position offers opportunities to develop and advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and move deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, reach continuously, and use hands continuously during the day; shaping dough requires frequent, forceful use of the forearms and wrists.
Ability to work in varying and sometimes adverse weather, temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare products.
Maintain food and portion control and follow hygiene and food-safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate equipment and stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Receive deliveries, prepare products, take inventory, and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Perform outside tasks, including removing trash.
Unload and move deliveries and supplies, including using a hand truck.