Customer Service Rep

Lincare•Perryville, MO

12d

About The Position

This employee communicates with customers to answer questions, resolve problems, identify ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers by inbound and outbound manual calls and by outbound calls generated through an automated dialer. The employee documents calls, enters orders, and verifies or updates customer demographic information in computerized systems. The position also involves reading and analyzing patient orders, understanding pharmacy prescription terminology, communicating effectively with coworkers and patients, and helping train employees.

Requirements

High school diploma or General Education Diploma (GED), or one to three months of related experience and/or training.
Computer entry skills required.
Must meet any licensing requirements necessary for the specific location.
Must occasionally lift and/or move up to 50 pounds.

Responsibilities

Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
Assess customer needs for additional products and services.
Assess customer compliance with physician orders.
Answer questions and provide customer education about products and services.
Document calls in a computerized record-keeping system.
Enter customer orders in a computerized system.
Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
Read and analyze documents such as patient orders.
Comprehend pharmacy prescription terminology.
Communicate effectively with coworkers and patients.
Help train employees.
Calculate figures and amounts related to frequency and doses dispensed.
Apply common-sense understanding to carry out oral and written instructions.