Customer Service Rep
Lincare•Paducah, KY
About The Position
This employee communicates with customers to answer questions, resolve problems, identify ongoing and additional product or service needs, and support compliance with physician direction. The role involves customer contact, order processing, record maintenance, and providing education about products and services.
Requirements
- Read and analyze documents such as patient orders.
- Comprehend pharmacy prescription terminology.
- Communicate effectively with coworkers and patients.
- Calculate figures and amounts related to frequency and doses dispensed.
- Apply common-sense understanding to carry out oral and written instructions.
- High school diploma, GED, or one to three months of related experience and/or training.
- Computer data entry skills.
- Meet any licensing requirements necessary for the specific location.
Responsibilities
- Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
- Assess customer needs for additional products and services.
- Assess customer compliance with physician orders.
- Answer questions and provide customer education regarding products and services.
- Document calls in a computerized record-keeping system.
- Enter customer orders in a computerized system.
- Verify and update customer demographic information, such as addresses and telephone numbers, in computerized records.
- Help train employees.
Benefits
- Ongoing training and advancement opportunities.
- Comprehensive medical coverage.
- Dental coverage.
- Vision coverage.
- Paid time off.
- Retirement savings.
- Tuition reimbursement.
- Employee referral program.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
