Customer Service Rep(01133) -3151 Breton Rd

Domino's Franchise•Kentwood, MI

1d•Onsite

About The Position

The Customer Service Rep provides friendly service and helps prepare and serve Domino’s orders in a fast-paced store. The role may be part-time or full-time and involves taking orders by phone and in person, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, maintaining food safety and portion control, and completing general cleaning duties. Team members receive in-store guidance and training from a manager or teammate. The posting describes opportunities to develop a career in store management and franchise ownership. The job includes operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. Employees communicate with customers and co-workers, follow written instructions, process transactions, and enter orders using a computer keyboard or touch screen. Work conditions include varying or adverse weather during outdoor tasks, temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some areas, food odors, cornmeal dust, cramped spaces, and exposure to hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, continuous reaching, and frequent hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including cases weighing up to 50 pounds, and place cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch or squat, reach continuously, and use hands frequently throughout the day.
Ability to distinguish hot and cold surfaces; talking, hearing, near- and mid-range vision, and depth perception are needed for job tasks.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate equipment and stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Enter orders using a computer keyboard or touch screen.