Customer Service Rep(07956) - 153 Peabody Rd

Domino's Franchise • Vacaville, CA

3d

About The Position

The Customer Service Rep supports store operations by serving customers, processing orders, preparing products, stocking ingredients, handling inventory and paperwork, and cleaning equipment and the facility. The role may be part-time or full-time and offers on-the-job orientation and training, with potential opportunities to advance into management. Applicants must be at least 16 years old for in-store work; delivery work requires applicants to be at least 18.

This position requires communicating with customers and coworkers in person and by telephone, following written instructions, handling payments and making change, entering orders by keyboard or touchscreen, and performing repetitive tasks accurately. Work involves standing for most tasks, frequent reaching and hand use, and may include lifting and carrying supplies, bending, crouching, pushing or pulling trays, and occasionally navigating stairs or a ladder. The work environment includes temperature changes, food odors, cornmeal dust, cramped cooler space, hot surfaces and tools, sharp edges, and moving mechanical parts.

Delivery duties, when applicable, include delivering products and promotional materials, driving within a designated area, and carrying orders while walking and climbing. Delivery applicants need a valid driver's license and safe driving record, access to an insured vehicle, and the ability to navigate addresses and varied delivery locations. Delivery work may involve adverse weather, night driving, and climbing multiple flights of stairs.

Requirements

• Be at least 16 years old for in-store work; delivery work requires being at least 18 years old.
• Understand and give correct written instructions.
• Communicate verbally with customers and coworkers to process orders by phone and in person.
• Add, subtract, multiply, and divide accurately and quickly; use a calculator if needed.
• Make correct monetary change.
• Have verbal, writing, and telephone skills to take and process orders.
• Coordinate eyes and hands/fingers to make precise movements rapidly and accurately.
• For delivery work: have a valid driver's license and a safe driving record meeting company standards.
• For delivery work: have access to an insured vehicle that can be used for delivery.
• For delivery work: have navigational skills to read a map and locate addresses in the designated delivery area.
• Be able to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Meet the physical demands of the role, including prolonged standing, frequent reaching and hand use, and lifting or carrying supplies; deliveries may weigh up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touchscreen and handle payments accurately.
• When performing delivery work, deliver products by car to customers' doors and deliver flyers and door hangers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed