Customer Service Rep(09243) - 3000 FM 407 E

Domino's Franchise•Bartonville, TX

22h

About The Position

The Customer Service Rep works in a fast-paced Domino’s store, helping the team prepare and process customer orders and operate efficiently. The role is suited to people who can multitask, work under pressure, and provide customer service. Daytime and evening shifts are available, with scheduling flexibility ranging from one shift per week to five or six shifts per week. On-the-job orientation and training are provided, focusing on taking orders, labeling boxes, and making pizzas. The position offers opportunities for advancement from customer service representative to management and potentially franchise ownership.

Requirements

Must be at least 16 years of age.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make rapid, precise movements.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work alone and with others, work adequately under stress, and meet strict quality-control standards.
Ability to direct activities, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk, jog, or run short distances or durations.
Ability to lift and carry deliveries and other items weighing up to 50 pounds.
Ability to push loaded trays on a dolly, occasionally navigate stairs or climb a ladder, and perform bending, crouching, squatting, and continuous reaching tasks.
Ability to use hands continuously for tasks such as shaping dough, handling pizza tools, and assembling boxes.
Ability to talk and listen on the telephone, use near and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and varying temperatures.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders, both over the phone and in person.
Complete required paperwork.
Clean equipment and the facility daily.
Maintain store equipment.
Provide customer service, including assisting unhappy customers.
Unload ingredient and supply deliveries and move items to storage shelves.
Perform outside tasks such as removing trash when needed.