Customer Service Rep(09397) - 703 McClaine Street, Suite G

Domino's Franchise • Silverton, OR

1d • Onsite

About The Position

This is an entry-level, part-time customer service position at a Domino’s store. On-the-job orientation and training are provided. Scheduled hours depend on the employee’s availability and the store’s needs. Employees may have the opportunity to move into full-time work if store hours permit and they complete training, reliably work their shifts, and communicate their full-time needs to the manager. Advancement opportunities include assistant manager, general manager, franchisee, and Manager Corporate Operations roles.

Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility. The role requires respectful communication with customers and coworkers, order entry using a keyboard or touchscreen, accurate handling of money, and the ability to work independently and with others while meeting quality standards.

The work involves standing for most tasks, frequent walking and reaching, repetitive hand use, and occasional lifting and carrying. Bulk deliveries may weigh up to 50 pounds. Employees may encounter hot surfaces and tools, cold storage, food odors, cornmeal dust, cramped spaces, moving mechanical parts, and varying or adverse weather during outdoor tasks or deliveries. The position may require navigating stairs or ladders and, where applicable, delivery sites and adverse terrain.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including frequent standing, reaching, and hand use, and lifting deliveries weighing up to 50 pounds.
• If working in a delivery capacity, navigational skills to read a map and locate addresses within the designated delivery area, and ability to navigate adverse terrain.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Use a computer keyboard or touchscreen to enter orders.
• Make accurate monetary change.
• Unload bulk product deliveries using a hand truck and stock supplies.
• Perform outside tasks such as removing trash; delivery-related duties may include navigating to addresses and adverse terrain.

Benefits

• Medical insurance available to employees who have worked at least a year and average at least 32 hours per week.
• Dental insurance available to employees who have worked at least a year and average at least 32 hours per week.
• Vision insurance available to employees who have worked at least a year and average at least 32 hours per week.
• Sick pay in accordance with Oregon state requirements.
• On-the-job orientation and training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed