Customer Service Rep(06935) - 3733 N.Josey Lane
About The Position
Customer Service Representatives help the store operate efficiently and serve customers by processing orders, preparing products, and completing other store tasks. The role is suited to people who can multitask in a fast-paced environment and respond to changing business demands. Daytime and evening shifts are available, and schedules can range from one shift per week to five or six shifts per week. On-the-job orientation and training are provided, focusing on taking orders, labeling boxes, and making pizzas. The position offers advancement opportunities from customer service representative to management and potentially franchise ownership.
Requirements
- Must be at least 16 years old.
- Ability to understand and provide correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to work alone and with others, perform repetitive tasks, work adequately under stress, and meet strict quality-control standards.
- Ability to direct activities, satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, lifting and carrying items up to 50 pounds, pushing trays, occasional stair or ladder use, bending, crouching, reaching, and continuous hand use.
- Ability to differentiate between hot and cold surfaces and perform tasks requiring talking, listening, near and mid-range vision, and depth perception.
Responsibilities
- Operate store equipment.
- Stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders, and communicate with customers in person.
- Complete required paperwork.
- Clean equipment and the facility daily.
- Maintain store equipment.
- Take orders, label boxes, and make pizzas as part of training and store work.
- Handle ingredient and supply deliveries, including unloading, carrying, and storing items.
- Meet quality-control standards and help resolve customer concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
