Customer Service Rep(05814) - 118 Highway 231 South Suite B

Domino's Franchise•Ozark, AL

22h

About The Position

A Domino’s Customer Service Representative provides friendly customer service and supports store operations, including taking and processing orders, handling customer concerns and cash, upselling, preparing food, making pizzas, maintaining food safety and hygiene, stocking ingredients, taking inventory, and cleaning. Team members receive in-store training and support from a manager or teammate. The role can be part-time or full-time according to the description and may offer opportunities for career development within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to operate equipment and perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and carry items including pizza sauce weighing 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks, depth perception, and differentiate between hot and cold surfaces.
Ability to work in varying and sometimes adverse weather, changing temperatures, cramped spaces, and environments with food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portions and follow hygiene and food safety practices.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Use a computer keyboard or touch screen to enter orders.