Customer Service Rep (01369) 757 Bypass Rd Brandenburg KY

Domino's Franchise • Brandenburg, KY

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About The Position

DTID dba Domino's Pizza is seeking a customer service representative for its Brandenburg, Kentucky location. The role focuses on providing professional customer support and helping ensure customer satisfaction. Team members may have opportunities to advance from customer service into management and other roles within the company. The posting describes schedules that can accommodate team members and says the position may be part-time or full-time.

Requirements

• Positive, empathetic, and professional customer-facing attitude.
• Ability to respond promptly to customer inquiries and communicate through various channels.
• Ability to acknowledge and resolve customer complaints.
• Ability to learn product information and answer customer questions.
• Ability to process orders, forms, applications, and requests and maintain related records.
• Ability to coordinate with colleagues and provide feedback on customer service processes.
• Ability to manage a team of junior customer service representatives.

Nice To Haves

• Interest in advancing within the company.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Learn the products to answer customer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Benefits

• Fair and comprehensive rewards package
• Schedules described as compatible with team members' needs
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed