Customer Service Rep(09386) - 2210 S. Santiam Hwy.

Domino's Franchise•Lebanon, OR

About The Position

This is an entry-level, hourly Customer Service Representative position at a Domino’s Pizza store. On-the-job orientation and training are provided. The position is part-time unless otherwise stated; employees may have the opportunity to move into full-time work if the store has available hours and the employee completes training, is reliable for shifts, and communicates full-time needs to the manager. Scheduled hours depend on employee availability and store needs. The role supports store operations by handling customer orders, preparing products, operating equipment, stocking ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning. Team members communicate with customers and co-workers in person and by telephone, and may perform delivery-related tasks, including navigating to addresses and working in varied weather and terrain. The work involves prolonged standing and frequent walking, reaching, and hand use, as well as lifting and carrying supplies. Employees may encounter hot equipment and surfaces, cooler temperatures, food odors, cornmeal dust, sharp edges, moving mechanical parts, cramped spaces, and changing weather conditions. The company states that it is an equal opportunity employer and that accommodations are available during application, interview, hiring, and employment.

Requirements

Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and co-workers in person and over the phone.
Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Eye-hand coordination and ability to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Navigational skills to read a map and locate addresses within the designated delivery area.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to perform the physical activities described, including standing, walking, lifting, carrying, pushing or pulling, occasional climbing, bending, crouching, and continuous reaching and hand use.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers to process orders in person and over the phone.
Unload bulk product deliveries using a hand truck and move supplies to storage.
Perform outside tasks and, where applicable, delivery-related tasks.

Benefits

Medical insurance is available to employees who have worked at least one year and average at least 32 hours per week.
Dental insurance is available to employees who have worked at least one year and average at least 32 hours per week.
Vision insurance is available to employees who have worked at least one year and average at least 32 hours per week.
Sick pay in accordance with Oregon state requirements.
On-the-job orientation and training.
Opportunities for advancement.

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