Customer Service Rep (07552)

Domino's Franchise • Centerville, UT

5d • Onsite

About The Position

The Customer Service Representative accurately takes and processes orders and transactions received in person or over the phone, provides outstanding customer service, checks products for accuracy against quality standards, and supports the restaurant by performing other workstation duties. The position follows Domino’s uniform, appearance, and operations standards, as well as applicable federal, state, and local laws and ordinances. This is a non-exempt, hourly position. Team members must be at least 16 years old, be able to work scheduled or unscheduled shifts including nights and weekends, and be cross-trained to perform other restaurant workstation duties as needed. Certain markets may require bilingual skills.

The work involves frequent standing and reaching, short-distance walking, continuous use of hands, and occasional lifting, carrying, pushing, climbing, bending, crouching, and squatting. Deliveries may involve lifting cases weighing up to 50 pounds and placing them on shelves up to 72 inches high. Work conditions may include temperatures from 36 degrees in the cooler to 90 degrees or higher in other areas, changing outdoor weather, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

• Must be at least 16 years of age.
• Possess basic math and problem-solving skills, including the ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Must be able to make correct monetary change.
• Must have verbal, written, and telephone skills to take and process orders.
• Must be able to enter orders using a computer keyboard or touchscreen.
• Must be able to work scheduled or unscheduled shifts, including nights, weekends, and as emergencies arise.
• Must be cross-trained and able to perform other workstation duties within the restaurant as needed.
• Must be able to work alone and with others, perform repetitive tasks, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Must be able to perform the physical tasks described, including lifting and moving cases weighing up to 50 pounds.

Nice To Haves

• Bilingual skills in certain markets.

Responsibilities

• Receive and process telephone orders and take orders at other workstations as assigned.
• Handle sensitive and confidential customer information responsibly.
• Execute credit transactions and make correct monetary change.
• Provide positive, professional customer service in person and by phone, and handle customer concerns with care.
• Check products for accuracy and quality standards; make quality products and prepare ingredients and products.
• Operate and clean equipment and the facility daily.
• Support other workstations, arrive on time for shifts, complete closing duties including cleaning, and contribute to a teamwork-focused atmosphere.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler; take inventory and complete associated paperwork.
• Follow uniform, appearance, and operations standards and applicable laws and ordinances.
• Perform other assigned duties and work scheduled or unscheduled shifts, including nights, weekends, and emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed