Customer Service Rep(01262) - 3596 Clyde Park Ave

Domino's Franchise•Wyoming, MI

9h•Onsite

About The Position

The Customer Service Rep provides friendly customer service while taking and processing orders, preparing food, making pizzas, handling payments, and maintaining the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and offers opportunities to develop and advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work under stress and meet strict quality-control standards.
Ability to perform repetitive tasks and work alone or with others.
Ability to analyze and compile data and make judgments and decisions.
Ability to stand for most tasks and walk short distances.
Ability to lift and handle deliveries weighing up to 50 pounds, carry supplies and dough trays, and push or pull trays on dollies.
Ability to infrequently navigate stairs or climb a ladder, and to stoop, bend, crouch, squat, and reach as required.
Adequate near- and mid-range vision, depth perception, hearing, and ability to distinguish hot from cold surfaces.
Ability to work in varying and sometimes adverse weather conditions, changing temperatures, food odors, cornmeal dust, cramped spaces, and around hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders in person and over the phone, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Operate equipment and use a computer keyboard or touch screen to enter orders.
Clean equipment and the facility, perform general cleaning, and complete outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Direct activities, perform repetitive tasks, work independently and with others, meet quality standards, and make judgments and decisions.