Customer Service Rep (05131) 1955 W Pensacola

Domino's Franchise•Tallahassee, FL

1d•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports daily restaurant operations, including taking and processing orders, preparing food, handling cash, maintaining food safety and cleanliness, and assisting with inventory and deliveries. Team members receive in-store training and support from a manager or teammate. The posting lists pay of $15 per hour plus tips and weekly pay, and describes opportunities to advance from customer service to management and franchise ownership. The role is performed in a restaurant environment with variable temperatures, food odors, cornmeal dust, cramped spaces, hot equipment and surfaces, sharp edges, and moving mechanical parts. It includes standing for most tasks, short-distance walking, and regular reaching and hand use. Some tasks involve lifting and carrying supplies, pushing or pulling trays, occasional climbing, and bending or crouching.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift delivery cases weighing up to 50 pounds and place them on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, including stacks approximately 24–30 trays high requiring up to 7.5 pounds of force to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch or squat, and reach as required by stocking, cleaning, and food-preparation tasks.
Ability to use hands continuously during the day and frequently use one or both hands; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate hot and cold surfaces.
Ability to work in varying and sometimes adverse weather and in changing indoor temperatures, including coolers around 36 degrees and work areas at 90 degrees or above, and to be exposed to food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Prepare Domino’s pizzas and other products, including food preparation and portion control.
Follow hygiene and food-safety practices.
Operate equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Unload deliveries using a hand truck and move supplies to storage or shelves.
Perform outside tasks such as removing trash.