Customer Service Rep(03832) - 12769-B West Forest Hill Boulevard
About The Position
The Customer Service Rep takes customer orders in a positive manner, answers questions, and uses suggestive selling techniques. The role involves answering calls promptly, completing accurate orders, repeating orders back to customers, and communicating approximate delivery times. The representative also serves carry-out customers, may take their payments when requested by the manager, and supports store operations by assisting with pizza preparation, keeping supplies stocked, maintaining cleanliness, and helping with boxes and store upkeep. The position is performed indoors, with heat from cooking.
Responsibilities
- Take customer orders positively and answer customer questions.
- Use suggestive selling techniques with every call.
- Answer the phone on the first ring and avoid putting customers on hold.
- Complete orders promptly, neatly, and accurately.
- Keep the phone and customer area clean.
- Repeat each order back to the customer and communicate the approximate delivery time.
- Thank every customer and tell them the time of the order.
- Provide the same customer service to carry-out customers.
- Assist with making pizzas whenever possible.
- Keep the makeline, soda coolers, and supplies stocked for production.
- Take carry-out payments when requested by the manager in charge.
- Maintain company image standards.
- Assist the safe delivery specialist with store cleanliness and maintenance.
- Assist with folding boxes and boxing topping boxes when asked.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
