Customer Service Rep(03214) - 133 SW 34th St

Domino's Franchise • Gainesville, FL

8h

About The Position

The Customer Service Rep provides friendly customer service while helping prepare and serve Domino’s products. The role includes taking and processing orders in person and over the phone, handling customer concerns and payments, upselling, making pizzas, preparing food, and maintaining food safety and cleanliness. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities for career advancement within Domino’s.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers, including by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to push and pull trays on dollies; pushing a stack of trays requires a force of up to 7.5 pounds.
• Ability to occasionally navigate stairs or climb a ladder.
• Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously in multiple directions.
• Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make pizzas and prepare other products.
• Maintain food and portion control, hygiene, and food safety.
• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Follow written instructions and communicate with customers and coworkers to process orders.
• Enter orders using a computer keyboard or touch screen.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed