Customer Service Rep(05848) - 1506 Montclair Road

Domino's Franchise • Birmingham, AL

1d

About The Position

The Customer Experience Representative is the face and voice of Domino’s customers, serving as a first responder and helping create a positive experience in the store and over the phone. The role involves customer interaction, order-taking, maintaining the front of the store, supporting drive-up and curbside service, and resolving customer concerns with management.

Requirements

• Ability to multitask and work efficiently under pressure.
• Ability to work in a fast-paced environment and handle rush periods.
• Effective communication with team members and customers.
• Understanding of safe food handling, food storage, and sanitation.
• Ability to work nights and weekends.
• Excellent customer service skills and basic math skills.
• Ability to take direction from management.
• Must be at least 16 years of age.
• Must be able to pass a background check meeting or exceeding Domino’s standards.

Responsibilities

• Greet customers and provide a positive, engaging experience through personality, professionalism, and performance.
• Take customer orders in person or over the phone using the store’s technology and Point of Sales System.
• Clean, prepare, and maintain the front of the store to create a positive in-store customer experience.
• Keep the storefront clean and safely execute the contactless drive-up and curbside experience.
• Take ownership of customer concerns and work with management to resolve them and improve the customer experience.
• Ensure orders are organized, accurate, and meet standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed