Customer Service Rep(02605) - 1220 W McClain Ave, Ste 100

Domino's Franchise • Scottsburg, IN

1d • Onsite

About The Position

The Customer Service Rep helps Domino’s provide customer service and prepare and process pizza orders. The role may be part-time or full-time, with schedules intended to accommodate team members’ other commitments. On-the-job orientation and training are provided, and opportunities for advancement may include management or franchise ownership.

Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete paperwork; and clean equipment and the facility. The work involves communicating with customers and coworkers in person and by phone, entering orders on a computer or touchscreen, handling payments and making change, and performing physical tasks such as standing, walking, lifting, carrying, reaching, and moving trays.

The work environment includes a walk-in cooler and other areas with varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, and occasional outdoor tasks in varying weather. The position requires following quality standards, performing repetitive tasks, and working independently and with others under stress. Applicants must be at least 16 years old.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Eye-hand coordination and the ability to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing or pulling trays, climbing stairs or a ladder occasionally, bending, crouching, reaching, and continuous hand use.
• Ability to lift and stack delivery cases weighing up to 50 pounds, with shelves as high as 72 inches.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, and communicate with customers in person and by phone.
• Enter orders using a computer keyboard or touchscreen.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Handle payments and make correct monetary change.
• Unload and move ingredient and supply deliveries using a hand truck, and stock items on shelves.
• Perform other store tasks such as moving trays, cleaning, and occasional maintenance-related tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed