About The Position

The Customer Service Rep operates equipment, stocks ingredients, prepares products, receives and processes telephone orders, takes inventory, completes paperwork, and cleans equipment and the facility approximately daily. The role requires accurate basic arithmetic and monetary-change handling, order entry using a keyboard or touchscreen, and the ability to communicate with customers and coworkers in person and by phone. The employee must also comprehend and provide correct written instructions and make rapid, precise coordinated movements.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Enter orders using a computer keyboard or touchscreen.
  • Communicate with customers and coworkers to process orders by phone and in person.
  • Comprehend and provide correct written instructions.
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