Customer Service Rep (01149) 858 S Main St.

Domino's Franchise • Lapeer, MI

11h • Onsite

About The Position

The Customer Service Rep provides friendly, positive service while helping customers place orders and addressing their concerns. The role includes taking telephone and in-person orders, handling cash, upselling, preparing food and high-quality pizzas, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. Domino’s describes opportunities to develop a career from customer service into management and franchise ownership.

The job requires operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. Team members communicate with customers and coworkers, use a computer keyboard or touchscreen to enter orders, and perform tasks both independently and with others while meeting quality standards.

Work conditions include varying or adverse weather during outdoor tasks, changing temperatures (including a cooler at about 36 degrees and work areas at 90 degrees or above), food odors, cornmeal dust, cramped spaces such as a walk-in cooler, and exposure to hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include standing, short-distance walking, lifting and carrying supplies, pushing or pulling trays, occasional stair or ladder use, bending, crouching, and continuous reaching and hand use.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to stand for most tasks and walk short distances.
• Ability to lift and store delivery cases weighing up to 50 pounds, with cases lifted from the floor onto shelves up to 72 inches high.
• Ability to carry supplies, including large cans, pizza sauce weighing approximately 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
• Ability to push or pull trays on dollies; pushing a stack of trays may require up to 7.5 pounds of force.
• Ability to infrequently use stairs or a ladder.
• Ability to bend forward, occasionally crouch or squat, and reach continuously in different directions.
• Continuous hand use and eye-hand coordination; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
• Ability to talk and hear on the telephone; near and mid-range vision for most in-store tasks; depth perception; and ability to distinguish hot from cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to work in varying or sometimes adverse weather and in changing temperatures, food odors, cornmeal dust, cramped spaces, and around hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

• Demonstrate a friendly, positive attitude and strong customer service skills.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare Domino’s pizzas and other products.
• Maintain food and portion control and follow hygiene and food-safety practices.
• Perform food preparation and general cleaning duties.
• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers to process orders.
• Unload and store deliveries, using a hand truck as needed.
• Perform assigned tasks independently or with others and meet quality-control standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed