Customer Service Rep (02926) - 229 Barron Blvd.

Domino's Franchise • Grayslake, IL

1d • Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team to process customer orders and help prepare and serve products. The role may be part-time or full-time, with schedules intended to accommodate team members’ other commitments. On-the-job orientation and training are provided, and advancement opportunities may include management or franchise ownership.

The job involves working in a store environment with exposure to changing temperatures, food odors, cornmeal dust, hot oven surfaces, sharp edges, and moving mechanical parts. Duties require standing for most tasks, frequent reaching and hand use, and occasional lifting, carrying, pushing, pulling, climbing, bending, and crouching. Team members may work alone or with others and must handle repetitive tasks, work under stress, meet quality standards, and interact with customers and coworkers.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to differentiate between hot and cold surfaces; near- and mid-range vision and depth perception for store tasks; and ability to talk and hear on the telephone.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete related paperwork.
• Clean equipment and the facility approximately daily.
• Unload and move deliveries using a hand truck and stock items on shelves.
• Use store tools and equipment, including a pizza cutter and pizza peel, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed