Customer Service Rep(01564) - 9620 Olive Blvd
About The Position
The Customer Service Representative works at the 9620 Olive Blvd location in Olivette, United States. This customer-facing role handles phone calls and orders, processes payments, assists customers, and prepares products according to company standards. The representative works with the team to support smooth operations and timely service, including during busy periods. The role also includes cleaning and organizing the work area and requires standing for extended periods and regularly lifting items weighing up to 25 lbs. Flexibility to work various shifts, including evenings, weekends, and holidays as needed, is required.
Requirements
- Excellent communication skills and a friendly, approachable, professional demeanor.
- Strong active listening skills and empathy for customer needs.
- Ability to follow directions and adhere to company policies and procedures.
- Basic math skills for accurate cash handling and transaction processing.
- Ability to multitask and work efficiently in a fast-paced environment.
- Collaborative team-player attitude.
- Strong problem-solving and decision-making skills, including handling challenging situations professionally.
- Physical ability to stand for extended periods and regularly lift up to 25 lbs.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Patience and resilience when managing high-volume customer interactions.
- Attention to detail and organizational skills to ensure order accuracy and operational excellence.
- Reliability, punctuality, and consistent attendance.
- Must be able to pass a criminal background check.
Nice To Haves
- Previous customer service experience is preferred but not required.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently.
- Process cash and credit card transactions accurately.
- Address customer inquiries, concerns, and requests with empathy and professionalism.
- Prepare and assemble products according to company standards and quality specifications.
- Maintain a clean, organized, and safe work environment.
- Collaborate with team members to support smooth operations and timely service, particularly during peak periods.
- Handle and lift items weighing up to 25 lbs.
- Perform cleaning and organizational tasks to maintain operational efficiency.
- Resolve customer issues professionally and escalate concerns when necessary.
- Meet scheduling commitments and maintain reliable, punctual attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
