Customer Service Rep(04669) - 457 Baltimore Blvd

Domino's Franchise•Westminster, MD

17h•Onsite

About The Position

The Customer Service Rep provides friendly customer service in a Domino’s store, takes and processes orders, handles customer concerns and payments, and helps prepare and serve high-quality pizzas. The role includes food preparation and portion control, upselling, maintaining hygiene and food safety, stocking ingredients, cleaning, operating store equipment, taking inventory, and completing related paperwork. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and may involve working during busy hours of the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload deliveries using a hand truck; deliveries may include cases weighing up to 50 pounds, lifted from the floor and stacked on shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds, 7 ounces; occasionally carry pizza sauce weighing 30 pounds; and carry three pizza dough trays at a time, approximately 12 pounds per tray, over short distances.
Ability to push and pull trays on dollies; a stack of trays is approximately 24–30 inches high and requires up to 7.5 pounds of force to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously in various directions.
Ability to use one or both hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
Ability to sense, talk, and hear on the telephone; use near- and mid-range vision for most in-store tasks; perceive depth; and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.