Customer Service Rep(06527) - 2415 Southern Blvd

Domino's Franchise•Rio Rancho, NM

About The Position

The Customer Service Rep operates equipment; stocks ingredients from delivery areas, storage, work areas, and walk-in coolers; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role requires communicating with customers and coworkers in person and by phone, following written instructions, processing orders using a computer keyboard or touch screen, handling monetary transactions, and performing physical tasks involving carrying, pushing, pulling, reaching, and continuous hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to carry large cans weighing 3 pounds, 7 ounces; occasionally carry pizza sauce weighing 30 pounds; and carry dough trays weighing approximately 12 pounds each, three at a time, over short distances.
Ability to push and pull trays on dollies; a stack of approximately 24–30 trays requires 7.5 pounds of pushing force.
Ability to reach continuously in different directions and occasionally reach above 72 inches.
Ability to use hands continuously, including frequent or forceful use of forearms and wrists when shaping pizza dough, and frequent or forceful pinching when assembling cardboard pizza boxes.
Ability to grasp cans, a phone, pizza cutter, pizza peel, and pizza boxes.

Responsibilities

Operate all equipment.
Stock ingredients from delivery areas, storage, work areas, and the walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by phone to process orders.
Enter orders using a computer keyboard or touch screen.
Carry ingredients and dough trays, and push or pull trays on dollies.
Reach to obtain ingredients, clean work surfaces, answer phones, and perform other tasks.
Use hands and tools to shape dough, remove pizza from the oven, cut pizza, assemble boxes, and handle cans and other items.