Customer Service Rep(07757) - 805 W San Marcos Blvd.
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes associated paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and co-workers in person and by phone, entering orders by computer keyboard or touch screen, and handling payments accurately. Depending on assigned duties, team members may also deliver orders within a designated area. Work takes place in a restaurant environment with varying temperatures, food odors, cornmeal dust, cramped areas, hot surfaces and tools, sharp edges, and moving mechanical parts. The position involves prolonged standing and frequent walking, reaching, hand use, repetitive tasks, and periods of bending. Other physical duties can include lifting and carrying supplies, pushing or pulling trays on dollies, occasional crouching, and infrequent stair or ladder climbing. Delivery duties require driving and carrying orders to customers.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to perform the physical tasks described, including standing, walking, reaching, lifting and carrying supplies up to 50 pounds, and occasional climbing.
Responsibilities
- Operate equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare product.
- Receive and process telephone orders and communicate with customers and co-workers in person and by phone.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Enter orders using a computer keyboard or touch screen.
- Make correct monetary change.
- Unload deliveries using a hand truck and move ingredients and supplies to storage shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area when assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
