Customer Service Rep(02125) - 508 S. Main St.

Domino's Franchise•Wellington, OH
•Onsite

About The Position

Domino’s is seeking customer service representatives with strong people skills to take customer orders and process cash register transactions. Team members may have opportunities to grow into management or other roles. Customer service representatives must be at least 16 years old. Upon turning 18, they may also be required to prepare food. The role involves working as part of a team and completing general store duties, with some restrictions applying to minors. The work environment may include varying or adverse weather during outside tasks; in-store temperatures from 36 to 90 degrees, including cooler and oven areas; temperature changes between work areas and outdoors; food odors; cornmeal dust; cramped quarters; hot surfaces and tools; sharp edges; and moving mechanical parts. The job requires clear speaking and hearing, near- and mid-range vision, depth perception, and the ability to distinguish hot from cold surfaces. Physical demands include standing and walking for extended periods, sitting for administrative work and online training, lifting packages weighing up to 50 pounds, carrying up to 30 pounds, climbing, bending, crouching, squatting, reaching, and extended use of the hands to manipulate dough and tools. Team members must complete required training and orientation and follow written instructions while communicating professionally with customers and staff.

Requirements

  • Must be at least 16 years old.
  • Ability to communicate professionally and clearly with customers and staff in person and by phone.
  • Ability to comprehend and give correct written instructions.
  • Ability to perform basic addition, subtraction, multiplication, and division quickly and accurately.
  • Accuracy in money handling.
  • Rapid and accurate hand-eye coordination.
  • Basic computer knowledge for order entry and administrative duties as needed.
  • Ability to direct activities, perform repetitive tasks, and work alone or with others.
  • Ability to work under stress, meet strict quality standards, and make professional judgments and decisions.
  • Ability to analyze and compile data.
  • Ability to stand for long periods and walk on various floor types.
  • Ability to lift packages up to 50 pounds and carry up to 30 pounds.
  • Ability to climb, bend, crouch, squat, reach, and use hands for extended periods.
  • Clear speaking and hearing; near- and mid-range vision; accurate depth perception; ability to distinguish hot and cold surfaces.

Responsibilities

  • Take customer orders and process cash register transactions.
  • Prepare food when required; employees who are 18 or older may be assigned food preparation.
  • Operate store equipment.
  • Stock ingredients delivered for daily use.
  • Prepare products and fulfill orders.
  • Receive and process customer orders.
  • Complete inventory and associated paperwork.
  • Maintain a clean restaurant facility.
  • Complete required training and job orientation.
  • Follow written instructions and communicate with customers and staff in person and by phone.
  • Perform administrative duties and order entry as needed.
  • Handle money accurately and perform basic math quickly and accurately.
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