Customer Service Rep

Domino's Franchise • Ladera Ranch, CA

1d • Onsite

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to support store operations and process customer orders. The role can be part-time or full-time, with schedules intended to accommodate team members’ other commitments. On-the-job orientation and training are provided. The company describes opportunities for advancement from customer service representative to management and other roles.

Team members perform a range of store duties, including operating equipment, stocking and preparing ingredients and products, taking telephone orders, completing inventory and paperwork, and cleaning the equipment and facility. Work involves customer and co-worker communication, accurate order entry and payment handling, and completing repetitive tasks in a fast-paced food-service environment.

The job requires frequent standing and walking, continuous hand use and reaching, and occasional lifting and carrying supplies. Team members may work around hot ovens and surfaces, coolers, food odors, cornmeal dust, sharp edges, moving mechanical parts, and varying temperatures and weather conditions while performing outside tasks.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and co-workers, in person and by telephone, to process orders.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise, rapid movements accurately.
• Ability to use a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical demands described, including standing, walking, lifting and carrying supplies, reaching, bending, and using hands continuously.
• Ability to lift and stack deliveries weighing up to 50 pounds onto shelves up to 72 inches high.

Responsibilities

• Operate store equipment.
• Stock ingredients from delivery areas to storage and work areas, including the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Use a computer keyboard or touch screen to enter orders.
• Unload and move deliveries, stock shelves, and transport supplies as needed.
• Perform outside tasks such as removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed