Customer Service Rep(07841) - 201 Pacific Coast Hwy

Domino's Franchise•Hermosa Beach, CA

5d•Onsite

About The Position

Domino’s Pizza is hiring a Customer Service Rep to help deliver excellent customer service and support store operations. Team members may be responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, food management, inventory, customer relations, cleanliness, marketing, profitability, and following company policies and standards. The role also includes operating store equipment, stocking ingredients, preparing products, taking and processing orders, completing inventory paperwork, and cleaning equipment and facilities. On-the-job orientation and training are provided. Competitive pay and benefits are offered based on experience; Assistant Managers on the path to becoming a General Manager may be eligible for monthly bonus potential. The work involves standing for most tasks, walking short distances, repetitive hand use, and occasional lifting and carrying of supplies weighing up to 50 pounds. It may involve working in a walk-in cooler and other areas with changing temperatures, exposure to food odors and cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Some team members may also deliver products within a designated area, which can involve driving, stairs, and carrying orders.

Requirements

Ability to use judgment, perform basic math, and multitask.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to stand for most tasks and perform repetitive hand activities.
Ability to lift and handle deliveries and supplies weighing up to 50 pounds.
Transportation to and from work.
Attendance and punctuality.

Responsibilities

Follow company policies and procedures and set an example for the crew.
Manage staffing, paperwork, cost controls, cash control, food management, and work schedules during the shift.
Maintain customer relations and provide great customer service.
Maintain store cleanliness, image, and adherence to standards.
Support marketing and store profitability.
Operate equipment and stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
Prepare products and receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Use a computer keyboard or touch screen to enter orders.
Deliver pizzas within a designated delivery area when assigned.