Customer Service Rep (01228) - 701 Olds St

Domino's Franchise•Jonesville, MI

About The Position

Domino’s Customer Service Representatives provide friendly service while taking and processing customer orders by phone and in person. They address customer concerns, handle cash, upsell products, prepare food and high-quality pizzas, and maintain food quality, portion control, hygiene, and food safety. Team members receive in-store training and support from a manager or teammate. The role may offer opportunities to progress into management or franchise ownership. The work includes operating equipment, stocking ingredients and supplies, preparing products, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers and use a computer keyboard or touchscreen to enter orders. The position involves standing for most tasks, frequent walking and reaching, repetitive hand use, and occasional lifting, carrying, pushing, pulling, climbing, bending, crouching, or squatting. Work conditions may include temperature extremes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Outside tasks may involve varying and adverse weather.

Requirements

Communicate verbally with customers and coworkers and provide correct written instructions.
Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Make correct monetary change.
Have verbal, writing, and telephone skills to take and process orders.
Coordinate eyes and hands or fingers to make precise movements rapidly and accurately.
Use a computer keyboard or touchscreen to enter orders.
Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Stand for most tasks and walk short distances for short durations.
Lift and handle deliveries, including cases weighing up to 50 pounds, and carry supplies and food items as described.
Push or pull trays on dollies, with pushing force up to 7.5 pounds.
Infrequently navigate stairs or climb a ladder.
Bend forward at the waist, and occasionally crouch or squat to stock shelves and clean low areas.
Reach continuously and use one or both hands frequently throughout the day; shaping dough requires frequent, forceful use of forearms and wrists.
Talk and hear on the telephone; use near- and mid-range vision and depth perception for in-store tasks; differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders by telephone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients from the delivery area into storage and work areas, including the walk-in cooler.
Receive deliveries, prepare products, take inventory, and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Use a computer keyboard or touchscreen to enter orders.