Customer Service Rep(09576) - 2223 North Belt Highway

Domino's Franchise • St. Joseph, MO

1d • Onsite

About The Position

The Customer Service Rep serves customers and supports store operations at a Domino’s Pizza location. The role involves receiving and processing telephone orders, communicating with customers and coworkers in person and by phone, entering orders using a computer keyboard or touch screen, preparing products, stocking ingredients and supplies, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting describes opportunities for advancement into management and other roles within the company.

The work takes place in a store and includes exposure to changing and sometimes adverse weather during outside tasks, food odors, cornmeal dust, cramped spaces such as a walk-in cooler, temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some work areas, hot surfaces and tools, sharp edges, and moving mechanical parts. Most tasks are performed standing, with frequent walking, reaching, bending, and continuous hand use. The role can involve lifting and carrying supplies, pushing or pulling trays, and occasionally climbing stairs or a ladder.

Requirements

• Must be 16 years of age or older.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Eye-hand coordination and the ability to make precise movements quickly and accurately.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical demands of the role, including standing for most tasks, reaching, bending, lifting and carrying supplies, pushing or pulling trays, and occasional climbing.
• Ability to lift and handle deliveries weighing up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person and by phone.
• Enter orders using a computer keyboard or touch screen.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload deliveries using a hand truck and move supplies to storage and shelves.
• Perform other store tasks such as stocking, cleaning, and maintaining the work area.

Benefits

• On-the-job orientation and training.
• Opportunities for advancement, including into management and other company roles.
• Scheduling options described as accommodating employees’ schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed