Customer Service Rep(07844) - 1811 W. Commonwealth Ave.

Domino's Franchise•Fullerton, CA

1d•Onsite

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes associated paperwork, and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role involves communicating with customers and coworkers in person and by phone, entering orders using a computer keyboard or touchscreen, handling transactions, and meeting quality-control standards. Depending on assigned duties, team members may also deliver orders within a designated area. The job is performed primarily standing, with frequent walking and continuous use of the hands. Working conditions may include temperature extremes, changing weather during outside tasks, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays on dollies, bending, crouching, reaching, climbing stairs or ladders, and, for delivery duties, driving and carrying orders to customers.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle delivery cases weighing up to 50 pounds and perform the physical activities described for the role.
For delivery duties, ability to drive within the designated delivery area.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders in person and over the phone.
Enter orders using a computer keyboard or touchscreen.
Unload deliveries using a hand truck and move supplies to storage shelves.
Deliver pizzas and other products within a designated delivery area when assigned.