Customer Service Rep

Valvoline Global

17h•Onsite

About The Position

The Customer Service Rep manages customer orders received from a variety of sources, handles customer inquiries and concerns, and uses research skills to troubleshoot customer issues. The role works with internal and external business partners, plants, carriers, and other parties to meet customer requirements and resolve customer account issues in a timely and professional manner. The position is based in the office in Lexington, Kentucky, Monday through Friday, full time.

Requirements

High school diploma or GED required.
Minimum 2 years of customer service or related experience.
Microsoft Office applications, including Excel, Word, and PowerPoint, required.
Ability to work full time in the office Monday through Friday in Lexington, Kentucky.

Nice To Haves

College degree preferred.
SAP experience preferred.

Responsibilities

Process and manage customer orders.
Handle customer inquiries and concerns related to orders and accounts, including identifying data issues and submitting them for correction using the Master Data platform.
Research accounts receivable variances based on customer payments.
May attend monthly Credit/Accounts Receivable meetings with the VGO Credit Team to discuss account issues.
May process weekly and biweekly payments to customers and research or make corrections related to the distributor delivered process.
Provide proactive communication to internal and external business partners.
Work with plants, carriers, and others to schedule shipments that meet customer requirements.
Navigate systems beyond SAP ordering, such as customer-specific portals and Salesforce.
Resolve customer account issues in a timely and professional manner.
Perform other duties and responsibilities as determined by Valvoline from time to time.