About The Position

The Customer Service Rep performs general duties involving the operation of all equipment; stocking and rotating ingredients from delivery to storage areas, work areas, and the walk-in cooler; preparing products; receiving and processing telephone and internet orders; counting inventory; completing paperwork; and cleaning equipment and the facility. The role requires communicating with customers and coworkers verbally and in writing, both over the phone and in person. On-the-job training includes customer service orientation, an interactive computer program, and hands-on practice.

Requirements

  • Ability to comprehend and communicate verbally and in writing with customers and coworkers, both over the phone and in person.
  • Ability to perform the physical demands described, including standing, walking, sitting, lifting, carrying, pushing, climbing ladders or stairs, stooping or bending, crouching or squatting, reaching, and grasping to use machines, tools, equipment, and work aids.
  • Ability to tolerate varying temperatures and conditions inside and outside.

Responsibilities

  • Operate all equipment.
  • Stock and rotate ingredients from delivery to storage areas, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone and internet orders.
  • Count inventory and complete paperwork.
  • Clean equipment and the facility.
  • Communicate verbally and in writing with customers and coworkers, over the phone and in person.
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