Customer Service Rep (01614) - 140 N. Summit Dr
About The Position
Customer Service Reps support store operations by preparing products, processing customer orders, and completing routine cleaning and stocking tasks. The position is open to applicants age 16 or older, and on-the-job orientation and training are provided. Schedules may accommodate part-time or full-time work, school, or a second job. Opportunities for growth, including advancement to management, may be available. The work involves operating store equipment and using a computer keyboard or touchscreen, communicating with customers and co-workers in person and by phone, and handling food and supplies. Team members work in a range of store temperatures and may encounter food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, cramped spaces, and varying weather when performing outdoor tasks. The role also involves extended standing, frequent hand use and reaching, and lifting and moving supplies and trays.
Requirements
- Must be at least 16 years old.
- Ability to understand and provide correct written instructions.
- Ability to communicate verbally with customers and co-workers in person and by phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Eye-hand coordination and ability to make precise, rapid movements.
- Ability to enter orders using a computer keyboard or touchscreen.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
- Ability to lift and handle deliveries weighing up to 50 pounds.
Responsibilities
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and other customer orders.
- Clean equipment and the facility approximately daily.
- Make and label boxes.
- Communicate with customers and co-workers to process orders in person and by phone.
- Unload bulk product deliveries using a hand truck and stock items on shelves.
- Perform outdoor tasks such as removing trash when needed.
- Complete tasks such as changing prices on signs, washing walls, and performing maintenance as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
