Customer Service Rep(01052) - 1720 W Washington St

Domino's Franchise•Greenville, MI

23h

About The Position

Domino’s Customer Service Rep provides friendly service to customers, takes and processes orders, addresses customer concerns, handles cash, and supports food preparation and store operations. The role includes making high-quality pizzas, maintaining food and portion control, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store guidance from a manager or teammate and may have opportunities to advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, and work alone and with others.
Ability to work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds, and carry pizza dough trays over short distances.
Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
Ability to use hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform other general cleaning duties.
Remove trash and perform other outside tasks.