Customer Service Rep- Caesars Rewards

Caesars Southern Indiana•Elizabeth, IN

About The Position

Provides excellent guest service to casino guests and Caesars Rewards members. The role supports club membership and database maintenance, redeems credits for gifts and amenities, shares promotional information, explains Caesars Rewards benefits, and cross-sells property events and amenities. It also resolves guest and member issues using service recovery tools, maintains confidentiality, and processes non-gaming cash transactions, including Ticketmaster requests, according to Marketing Operations policies. The listed pay is $17.00 an hour.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Must type at least 35 words per minute.
Basic knowledge of operating a computer.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to work as a team player.
Ability to uphold and demonstrate the highest level of integrity and recognize standards required in a regulated business.
Ability to work independently.
Ability to sit and/or stand for at least four hours.
Ability to maneuver throughout all areas of the casino, moving between floors via stairways of at least 20 steps or an escalator.
Ability to lift, carry, and/or push at least 40 pounds.
Ability to stoop, kneel, bend, twist, turn, push, pull, and grasp objects, and sufficient manual dexterity to operate a computer and other necessary office equipment.
Ability to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.
Ability to work varied shifts, weekends, and holidays as needed.

Nice To Haves

At least one year of previous customer service experience is highly preferred.

Responsibilities

Provide excellent guest service to casino guests and Caesars Rewards members.
Build and maintain the database through club membership.
Redeem credits for gifts and other amenity items.
Provide guests with promotional information.
Communicate the benefits of the Caesars Rewards program.
Cross-sell property events, such as shows and promotions, and amenities, such as hotel and restaurant offerings.
Resolve guest and member issues using service recovery tools in accordance with department and property standards.
Maintain confidentiality of matters regarding guests and business operations.
Process non-gaming cash transactions according to Marketing Operations policies, including Ticketmaster requests.
Perform other duties as assigned.