Customer Service Rep(07797) - 113 Neal Street

Domino's Franchise•Grass Valley, CA

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping prepare and sell products and process customer orders. The role can be part-time or full-time and offers on-the-job orientation and training, with opportunities to advance into management or other roles. In-store duties include operating equipment, stocking ingredients, preparing products, receiving telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. The position requires communicating with customers and coworkers in person and by phone, entering orders by computer keyboard or touch screen, handling payments and change, and performing routine physical work in the store. Team members may encounter changing weather and temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves prolonged standing, frequent walking and reaching, bending, occasional crouching, lifting and carrying supplies, and continuous use of the hands. Some duties involve moving trays on dollies, using a hand truck, and occasionally climbing stairs or a ladder. The posting also describes additional duties and requirements for delivery drivers, including delivering products by car, delivering flyers and door hangers, having a valid driver’s license and access to an insured vehicle, and navigating delivery locations and stairs. These delivery-specific requirements apply to delivery work rather than the in-store customer service role.

Requirements

Be at least 16 years old for in-store work; delivery work requires being at least 18.
Be able to comprehend and give correct written instructions.
Have verbal communication skills for interacting with customers and coworkers in person and by telephone.
Be able to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Be able to make correct monetary change.
Have verbal, writing, and telephone skills to take and process orders.
Have the motor coordination and eye-hand coordination needed to make precise movements rapidly and accurately.
Be able to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Meet the physical demands of the role, including standing, walking, lifting and carrying supplies, bending, reaching, and frequent hand use.
For delivery work: have a valid driver’s license with a safe driving record meeting company standards, access to an insured vehicle usable for delivery, and navigational skills to read maps and locate addresses.
For delivery work: be able to navigate adverse terrain, multi-story buildings, and other delivery sites while carrying products.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Communicate with customers and coworkers in person and by telephone to process orders.
Enter orders using a computer keyboard or touch screen.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Handle monetary transactions and provide correct change.
For delivery work: deliver products to customers, and deliver flyers and door hangers.