Customer Service Rep(06074) - 431 E. Ridgeville Blvd

Domino's Franchise•Mt Airy, MD

1d•Onsite

About The Position

The Customer Service Rep provides friendly, positive customer service while taking and processing orders, addressing customer concerns, handling cash, and helping prepare Domino’s products. The role also includes food preparation, stocking ingredients, maintaining food safety and hygiene, cleaning, operating store equipment, and completing inventory-related paperwork. Team members receive in-store training and support from a manager or teammate. The posting describes opportunities to develop a career within Domino’s, including progression from customer service to management and franchise ownership. The work takes place in a Domino’s store and includes indoor and outdoor tasks. Conditions can include varying weather, temperatures from about 36°F in the cooler to 90°F or higher in some work areas, food odors, cornmeal dust, cramped areas, hot surfaces and tools, sharp edges, and moving mechanical parts. The position involves frequent standing, hand use, reaching, and repetitive tasks, as well as walking, lifting and carrying supplies, pushing or pulling trays, occasional crouching or squatting, and infrequent stair or ladder use.

Requirements

Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to comprehend and give correct written instructions.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, and work alone or with others under stress while meeting strict quality-control standards.
Ability to deal with people, analyze and compile data, and make judgments and decisions.
Ability to distinguish hot and cold surfaces and perform the visual and sensory tasks described for in-store work.
Ability to perform the stated physical tasks, including standing, walking, lifting, carrying, pushing, pulling, reaching, and occasional crouching or squatting.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process customer orders by phone and in person, including entering orders using a computer keyboard or touch screen.
Address customer concerns and communicate with customers and co-workers about orders.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and other products to Domino’s quality standards.
Control food and portion quantities and follow hygiene and food-safety practices.
Prepare food and stock ingredients from delivery areas to storage and work areas.
Operate store equipment and receive deliveries.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning and outside tasks such as removing trash.
Perform other store tasks such as moving trays, stocking shelves, and maintaining the facility.