Customer Service Rep(06033) - 426 Furr St.

Domino's Franchise•South Hill, VA

20h

About The Position

The Customer Service Representative is expected to provide polite, courteous, helpful, and knowledgeable service to phone and carryout customers while following Domino’s Pizza performance standards. The role includes demonstrating the customer WOW steps: apologize, give the customer what they want, and give them something extra. Employees must follow standards for personal appearance, order accuracy, food preparation, cash handling, and workplace safety. Driver-specific expectations are also listed, including delivery procedures, vehicle cleanliness, and completion of Safe Delivery CBT.

Requirements

Provide polite and courteous service and be helpful and knowledgeable about the menu.
Meet the company’s personal appearance standards.
Follow required customer-service, order-confirmation, food-preparation, cash-handling, and safety procedures.
Drivers must have completed the Safe Delivery CBT.

Responsibilities

Answer phone calls and assist carryout customers politely and courteously, with helpful and knowledgeable menu service.
Maintain the required personal appearance and demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Repeat every order to confirm accuracy and verify the customer’s name and address.
Pizza makers must count pepperoni and ham on every order, regardless of the amount requested.
Do not clear pizzas before they are ready to be placed in the oven.
Drivers must carry $1 in coin change on every delivery and say, “Let me get your change,” on every order.
Keep driver vehicles neat, clean, and presentable while working.
Do not route drivers early or check them in early from deliveries.
Pizza makers must wash their hands before making products and use only proper product-preparation procedures.
Drivers must complete the Safe Delivery CBT.