Customer Service Rep(06064) - 26437 Ridge Rd

Domino's Franchise•Damascus, MD

1d•Onsite

About The Position

The Customer Service Rep provides friendly, positive customer service while taking and processing orders, addressing customer concerns, handling cash, and helping prepare Domino’s products. The role includes making pizzas, food preparation, portion control, hygiene and food safety, upselling, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, with schedules that can accommodate school or other commitments. Work is performed in a Domino’s store and may involve outside tasks in varying weather. Store conditions include temperatures ranging from about 36°F in the cooler to 90°F or higher in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The role involves standing and frequent hand use, as well as walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching.

Requirements

Ability to demonstrate a friendly, positive attitude and customer service skills.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, and to carry other supplies as described.
Ability to push and pull trays on dollies, occasionally climb stairs or a ladder, bend, crouch, squat, and reach continuously.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception; ability to distinguish hot from cold surfaces.
Ability to work around varying or adverse weather, temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Perform outside tasks such as removing trash.
Unload deliveries and move supplies to storage and shelves.
Communicate with customers and co-workers to process orders.
Follow written instructions and meet quality control standards.