Burke - Customer Service Rep

Hormel Foods Family of Companies•Nevada, IA

5d•$18 - $25

About The Position

The Customer Service Representative acts as a liaison between Burke Corporation and its customers, sales representatives, and brokers. The role promotes workplace harmony and includes additional duties as assigned. The representative processes and edits product orders received through EDI, email, or telephone; coordinates with shipping departments to meet delivery dates; communicates pricing, shipment dates, delays, and other information to customers; and reconciles customer needs with schedules. The role also supports sales by releasing samples, serving as an in-house liaison for sales representatives and brokers, distributing surplus inventory lists, organizing related orders, and assisting with customer-specific warehouse inventories. The employee must protect confidential information and trade secrets. All team members must abide by Burke's Plant Safety Rules.

Requirements

At least 6 months of work history.
Must not require employer sponsorship for a work visa now or in the future and must be authorized to work in the United States for any employer.
Must be at least 18 years old.
Proficiency using Excel and Word.
Problem-solving skills and the ability to communicate effectively by phone and in person.
Must be self-motivated, courteous, tactful, cooperative, and inquisitive, and work efficiently and accurately.
Ability to deal appropriately with stressful situations.
Ability to manage multiple open issues effectively and accurately.
Must be able to multitask and be organized.

Nice To Haves

AS 400 experience is a plus.
Two or more years of customer service and telephone experience is preferred.

Responsibilities

Process product orders received through EDI, email, or telephone from customers or company employees.
Edit orders for price, accuracy, and nomenclature.
Work with multiple shipping departments to ensure delivery by specified dates.
Inform customers of unit prices, shipping dates, anticipated delays, and other needed information by email or telephone.
Reconcile customer needs with schedules and notify the Supervisor of problems or potential problems.
Work with OS&D and traffic on missing, damaged, or delayed shipments.
Fill in for other Customer Service Representatives when they are out of the office.
Release samples sent in by the sales team.
Act as an in-house liaison for sales representatives and brokers.
Distribute surplus inventory lists to dealers by fax and organize orders.
Assist with outside customer-specific warehouse inventories as needed.
Protect the company's rights in and ownership of confidential information and trade secrets.
Promote workplace harmony and complete additional duties as assigned.
Abide by Burke's Plant Safety Rules.