Customer Service Rep(04861) - 1200 Market St

Domino's Franchise • Lemoyne, PA

14h • Onsite

About The Position

The Customer Service Rep provides friendly, positive service to customers in person and over the phone while supporting pizza preparation and day-to-day store operations. The role includes taking and processing orders, handling payments and customer concerns, promoting products, preparing food, maintaining food safety and cleanliness, and completing stocking and inventory tasks. Team members receive in-store training and support from a manager or teammate. The position offers opportunities for career development within Domino’s, including progression into management and franchise ownership.

Work takes place in a store environment with temperatures ranging from approximately 36°F in the cooler to 90°F or higher in some work areas, with occasional outdoor tasks in varying weather. Team members may encounter food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, and cramped spaces such as walk-in coolers. The job involves standing for most tasks and frequent reaching and hand use, along with walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, and bending or crouching.

Requirements

• Ability to communicate verbally and in writing, including giving and understanding correct written instructions.
• Ability to communicate with customers and co-workers in person and by telephone to process orders.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Motor coordination and eye-hand coordination to make rapid, accurate movements and prepare food.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to sense, talk, and hear on the telephone; near- and mid-range vision for in-store tasks; depth perception; and ability to distinguish hot from cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to meet the physical demands of the position, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching, continuous reaching, and frequent hand and forearm use.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make Domino’s pizzas and prepare other food products.
• Maintain food and portion control, hygiene, and food safety.
• Operate store equipment and stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, perform general cleaning duties, and carry out other outside tasks such as removing trash.
• Communicate with customers and co-workers to process orders.
• Perform tasks involving repetitive work, working independently or with others, and meeting quality-control standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed