Customer Service Rep(01242) - 6539 28th St

Domino's Franchise•Grand Rapids, MI

1d•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports the preparation and sale of Domino’s products. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing high-quality pizzas and other food, maintaining food safety and portion control, and keeping the store and equipment clean. Team members receive in-store training and support, and the role may offer opportunities for career advancement.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to handle physical tasks that include lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays, and occasionally climbing stairs or a ladder.
Ability to bend, crouch or squat, reach continuously, and use hands frequently; shaping pizza dough requires frequent and forceful use of forearms and wrists.
Ability to work around varying and sometimes adverse weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Talking and hearing on the telephone; near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other food products, including preparing dough and ingredients.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment; stock ingredients and supplies; prepare products; take inventory and complete related paperwork.
Clean equipment and the facility, generally on a daily basis, and perform other cleaning and outside tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Unload and move deliveries and supplies, including lifting, carrying, pushing, and pulling items.
Perform other store tasks such as changing prices on signs and maintenance.