Customer Service Rep(02015) - 4680 Cottage Grove Rd

Domino's Franchise•Madiosn, WI

1d•Onsite

About The Position

The Customer Service Representative answers customer calls, processes orders by phone and in person, and helps prepare pizzas. The role may be part-time or full-time and offers flexible hours. On-the-job orientation and training are provided, and team members may have opportunities to advance into management or other roles within Domino’s. Store team members operate equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete related paperwork, and clean equipment and the facility. The work involves customer and coworker communication, order entry using a computer keyboard or touchscreen, handling money, and performing repetitive food-preparation and store tasks. The job is performed in a store environment with exposure to varying weather during outside tasks, temperatures from approximately 36°F in the cooler to 90°F or higher in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Most tasks are performed standing, with some walking and paperwork performed seated. Physical activities include lifting, carrying, pushing or pulling trays, climbing stairs or a ladder occasionally, bending, crouching, squatting, and continuous reaching and hand use.

Requirements

Must be at least 16 years old.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills sufficient to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to perform the physical tasks described, including standing, lifting, carrying, pushing or pulling, bending, reaching, and frequent hand use.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone, use near- and mid-range vision and depth perception, and differentiate between hot and cold surfaces.

Responsibilities

Answer customer calls and communicate with customers in person to receive and process orders.
Prepare pizzas and other products.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Unload deliveries using a hand truck and move supplies to storage or shelves.
Perform other store tasks such as changing prices on signs, washing walls, and maintenance when needed.