CUSTOMER SERVICE ASSOCIATE-COTTAGE GROVE

Goodwill Industries of Lane & South Coast Counties & Alaska•Cottage Grove, OR

5d•$16 - $16•Onsite

About The Position

The Customer Service Associate (CSA) delivers customer service to donors, shoppers, and coworkers while supporting front-end operations, merchandise processing, and donation receiving. The role helps maintain the efficient flow of merchandise and a clean, safe, welcoming store environment, while contributing to production, sales, and service goals and Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The CSA greets and assists customers and donors; operates the cash register and point-of-sale system; receives, sorts, and prices donated goods; restocks merchandise and creates displays; and keeps store areas clean, safe, and organized. The position requires effective communication in English, a collaborative and professional approach, and adherence to store policies, safety procedures, and loss-prevention practices. Work may take place indoors or outdoors in a fast-paced retail setting, with exposure to weather, dust, odors, the public, potentially hazardous materials, and usually loud noise. The role involves extended periods of standing or walking and frequent physical activity, including lifting and moving items. Personal protective equipment is provided and must be worn when handling or sorting raw donations. The employee must be available during operating hours, including weekends, evenings, and holidays.

Requirements

Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
Sufficient proficiency in English to communicate effectively with customers, coworkers, and supervisors, including reading, comprehending, and responding to written and verbal instructions.
Ability to regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
Ability to stand and/or walk for extended periods, up to 8 hours per day.
Ability to frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Required vision includes close and distance vision, peripheral vision, depth perception, color vision, and ability to adjust focus.
Ability to use hands to feel objects, tools, or controls, reach with hands and arms, and talk and/or hear.
Must be available during operating hours, including weekends, evenings, and holidays.
Must become certified on equipment such as a forklift, pallet jack, or tilter as needed.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Greet, assist, and engage with customers and donors while providing outstanding customer service.
Operate the cash register and point-of-sale system, accurately handle transactions, balance the cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized, visually appealing sales floor according to the Retail Concepts Manual.
Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
Follow safety and loss-prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
Maintain and demonstrate working knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers, and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
Report for regularly scheduled work on time and ready to work.
Wear provided personal protective equipment when handling or sorting raw donations.