Customer Service Rep (Ewa Beach)

Domino's Franchise • Ewa Beach, HI

1d

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to process customer orders and support store operations. The role may be part-time or full-time and offers on-the-job orientation and training. Team members may have opportunities to advance from customer service to management and other roles within the company.

Store team members operate equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete related paperwork, and clean equipment and the facility. They communicate with customers and coworkers in person and by phone, enter orders using a keyboard or touchscreen, handle monetary change, and follow quality standards while working independently or with others.

The work involves standing for most tasks and may require walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and frequent reaching and hand use. Working conditions may include varying weather during outside tasks, temperatures from 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

• Must be at least 16 years of age.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Eye-hand coordination and ability to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical activities described, including standing, lifting and carrying supplies, pushing or pulling trays, bending, crouching, reaching, and frequent hand use.
• Ability to handle deliveries that may include cases weighing up to 50 pounds and to lift items from the floor onto shelves up to 72 inches high.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Use a computer keyboard or touchscreen to enter orders.
• Unload deliveries using a hand truck and move supplies to storage shelves.
• Follow quality-control standards and work with others to support store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed