Customer Service Rep(08508) - 2272 Michelson Dr.

Domino's Franchise • Irvine, CA

1d

About The Position

The Customer Service Rep serves as a connection between Domino’s and its customers, providing friendly, positive service and helping ensure customers receive the orders they want. The role includes taking orders in person and over the phone, communicating store offers and side orders, resolving customer service issues, and helping with other store duties such as cooking and cleaning when needed. No prior experience is required; on-the-job orientation, training, and full training are provided. Applicants must pass a pre-employment criminal background check.

Team members may also operate store equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility. The work involves customer and coworker communication, order entry using a computer keyboard or touchscreen, handling payments, and performing a range of physical tasks in a store environment.

Requirements

• No prior experience is necessary; full training will be provided.
• Must be able to pass a pre-employment criminal background check.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, pulling, bending, crouching, reaching, and frequent hand use.

Nice To Haves

• Experience working in a pizza franchise environment is highly desirable.

Responsibilities

• Answer telephone calls politely and positively.
• Take customer orders in person and by telephone.
• Help customers receive the correct order by offering side orders and explaining current store offers.
• Handle customer service issues efficiently to support customer satisfaction.
• Assist with other store duties when needed, including cooking and cleaning.
• Operate store equipment, stock ingredients and supplies, and prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed