Customer Service Rep(04669) - 457 Baltimore Blvd

Domino's Franchise•Westminster, MD

1d•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports the daily operations of a Domino’s store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing high-quality pizzas and other products, maintaining food and portion control, following hygiene and food-safety practices, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the description notes that schedules can accommodate school or a second job. The role requires operating store equipment, stocking and preparing ingredients, receiving deliveries, taking inventory, and completing related paperwork. Work takes place in changing temperatures and may involve exposure to food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Physical duties include standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, squatting, and frequent reaching and hand use.

Requirements

Ability to provide friendly customer service and communicate with customers and co-workers verbally and by telephone.
Ability to comprehend and give correct written instructions.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and handle deliveries weighing up to 50 pounds and perform the physical tasks described.
Ability to work amid varying temperatures and sometimes adverse weather, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders by phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare Domino’s pizzas and other products while maintaining food and portion control.
Follow hygiene and food-safety practices.
Prepare food and ingredients.
Operate store equipment.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Perform outside tasks such as removing trash.
Unload and move deliveries, including lifting and stacking cases of ingredients and supplies.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.
Perform tasks requiring standing, walking, lifting, carrying, pushing, pulling, climbing, bending, squatting, reaching, and continuous hand use.