Customer Service Rep (CSR)

CARDINAL HEATING & AIR CONDITIONING LP•Sun Prairie, WI

14d•Onsite

About The Position

No heat in the winter. No AC in the summer. A leaking pipe that can’t wait. This isn’t just customer service—it’s being there when customers need us most. We’re looking for a Customer Service Representative who can stay calm under pressure, move quickly, and deliver an exceptional experience every time. Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com Cardinal is an equal-opportunity employer.

Requirements

Stay calm under pressure
Move quickly
Deliver an exceptional experience every time
Digital dexterity to effectively utilize new & existing technologies

Nice To Haves

Support the growth & development of team members to achieve personal & professional success
Continuously educating ourselves to exceed the industry standard
Going the extra mile to exceed expectations
Uphold the highest standards of honesty & integrity
Focused on results & value high performance

Responsibilities

Answer phones & book service calls
Work with other customer service representatives and dispatchers to achieve daily goals
Gather, input, and process all necessary information & data into Service Titan
Effectively utilize appropriate scripts
Properly complete paperwork in a timely manor
Digital dexterity to effectively utilize new & existing technologies
Monitor social media booking platforms
Contact customers that have requested after hours service