About The Position

The Customer Service Representative upholds Domino's standards for grooming, uniform, and appearance while serving customers by phone and in person. The role includes collecting cash and credit card payments, promoting pizza products and specials, and checking orders for accuracy against quality standards. The representative is cross-trained in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout. The position also calls for prompt service, clear communication, effective use of a computer-based order entry system, and contributing to a teamwork-oriented, energetic, and fun atmosphere.

Responsibilities

  • Uphold Domino's standards of grooming, uniform, and appearance.
  • Collect cash and credit card payments.
  • Promote pizza products and specials.
  • Receive cross-training in preparing products and ingredients, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
  • Check products for accuracy against quality standards.
  • Respond with a sense of urgency to store phone calls and carryout customers.
  • Provide quality customer service to internal and external customers over the phone and in person.
  • Speak and write clearly and accurately.
  • Use a computer-based order entry system.
  • Contribute to and promote an atmosphere of teamwork, energy, and fun.
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